Video: ESD: Field Service

Course code: ESDFV  DVD Video Format   Length: 49 min 

This course is intended for IT and field service technicians, service managers, and repair personnel who handle ESD sensitive boards and devices outside of facilities that have permanent ESD protected areas and systems.

ESD related failures continue to cost electronics manufacturers millions of dollars every year. The cost of a damaged component, wafer, or assembly might be only a few cents or could reach several thousand dollars. When failure happens in the field, multiply this cost by 10. Production yields in the plant, product quality and reliability in the field, customer satisfaction: all affect costs and profitability. Is ESD training expensive compared to the alternative?

Clearly, if your operation handles sensitive components, you must develop and sustain an "ESD culture". A culture where damage due to electrostatic discharge is prevented and where everyone understands the causes of ESD damage, the controls for preventing it, and the consequences of failure to take every precaution.

This video ESD training course is designed for group presentation. Instructors can choose to select appropriate material by chapter, and pause playback as on-screen questions are asked. This provides an opportunity for group participation and discussion.

The DVD package comes complete with an instructor guide, course evaluation, and a knowledge quiz that allows instructors to train, test, verify, and certify that students have understood the content.

Meets the training requirements of ANSI/ESD S20.20.

Video Content:

  • Characteristics of field service environments and ESD failures
  • Understanding of ESD definition, threats, and prevention
  • "Controlled grounding" as the preferred way to remove static electricity
  • Function and use of items that should be in an ESD field service kit
  • Use of personal grounding devices in field service applications
  • Safe storage, transportation, handling of circuit boards
  • Procedures for setting up a temporary EPA in the field
  • Re-packaging of assemblies removed during field service
  • Callbacks in field service and communication with the customer

Chapters:

  • Introduction 
    		•
  • Setting Up a Temporary EPA 
    		•
  • Field Service Environment 
    		•
  • Working In a Temporary EPA 
    		•
  • The ESD Field Kit 
    		•

    The Instructor Resource Disk includes:

    • LearnTech® Video Training Instructor Guide
    • LearnTech® Video Training Course Evaluation Survey
    • LearnTech® Quiz Modifiable student format
    • LearnTech® Quiz Instructor Answer and Scoring Key
    • ESD Practical Skills Checklist

    Purchase:

    For secure automated on-line purchase of this ESD video course: Buy now online $399 USD

    You can also purchase all five ESD video training courses as a bundled set. Over 140 minutes - save 30%!

    Video ESD All DVD Training Courses - Bundle of 5 courses (ESD5V)     
    Includes: Introduction, Manufacturing Controls, Personal Grounding, Field Service, and See It! Believe It! Control It!  Buy now online  $1396 USD 

    For more information or to discuss quantity discounts, contact us directly.

    Interested in the on-line individually self-paced version? ESD Field Service e-learning

    Download the product brochure

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